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Ticket 20319: Lyrics are missing.

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Message History

Aug 22, 2018 at 10:20 pm from Timothy Trace

(Customer closed ticket.)

Aug 22, 2018 at 10:19 pm from Timothy Trace

Thanks, Arlo. I tried using the website to toggle them all active, then inactive, and back again, but that didn't work.

It only seems to work if I do it one-by-one in the app as you've suggested.

I can work pretty quickly through my songs on the app - no need to send a list.

Thanks!

Aug 22, 2018 at 9:40 pm from Arlo Leach

It looks like this affects 72 songs. I can give you a list if that helps. You wouldn't even have to edit the lyrics, just anything on the song edit page. For example, if all your songs are active, you could turn off the Active switch for these songs to update them. Then you could reactivate them all at once from the batch update function on the website. I'm sorry for the trouble. I think the bug that caused this is fixed, although I don't know exactly what happened here because this is a little different from what I've seen with other users.

Aug 22, 2018 at 9:14 pm from Timothy Trace

Edited on phone, removed an exclamation point. Lyrics are now visible on the website.

Please, Arlo, tell me I don't have to do this on a hundred songs.....

Aug 22, 2018 at 8:02 pm from Arlo Leach

Regarding "Ain't Talkin' 'Bout Love," you did have Personal Lyrics turned on at the time those lyrics were entered, and there was a bug in the website that incorrectly saved an empty paragraph into the Personal Lyrics field, instead of keeping that field completely empty. But what I see in your songs is a little different and I'm not sure it got that way.

Anyway, if you edit that song on your phone, and make some small change, then save, do the correct lyrics then appear on the phone and the website?

Aug 22, 2018 at 3:07 am from Timothy Trace

Done.

Aug 22, 2018 at 3:07 am from Timothy Trace

Device: TJTiPhone (iPhone10,6)
Platform: iOS
OS version: 11.4.1
App version: 3.3.4
First installed version: 2.4.4
Language: en-US
Accounts: 1

settings.txt (2 kB)

files.txt (68 bytes)

data.txt (810 kB)

Aug 21, 2018 at 9:25 pm from Arlo Leach

Please tap Help > Send Troubleshooting Info in the app and enter ticket ID 20319.

Aug 21, 2018 at 8:53 pm from Timothy Trace

Forum post http://forum.arlomedia.com/index.php/topic,2091

On the website, all of my lyrics are missing from all of my songs. They are visible in the iOS app. The attached screenshots show the same song, taken within moments of each other.

I do not have personal lyrics turned on in the iOS app.

I cannot see a personal lyrics field on the website.

Why might this be happening, and how do I quickly fix it?

Thank you.

2018-08-21_15-49-57.png (67 kB)

Image-1.jpg (351 kB)