Arlomedia Help Desk

Ticket 38537: Inducing App crash via App Control Next MIDI Preset

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Message History

May 6, 2025 at 10:07 pm from Joe Bear

Sorry for the delay in responding.

I can confirm that the specific series of steps earlier reported no longer induces a crash.

I will assume for the time being that this is a generalized fix for all instances of the type of sending a [next|prev] MIDI preset keyboard command over bluetooth App Control while in a song that has no MIDI presets

In case my late reply here has auto-reopened this case, I am selecting the 'close this case' checkbox.

(Customer ready to close.)

May 5, 2025 at 12:59 pm from Arlo Leach

(System closed ticket.)

May 1, 2025 at 11:59 am from Arlo Leach

(Reminder message sent.)

Apr 28, 2025 at 11:19 am from Arlo Leach

This is fixed in today's 2025-04-25 release.

Apr 14, 2025 at 3:31 pm from Arlo Leach

Okay, the problem only happens when Settings > App Control > Wrap Next/Previous Attachments is on. That will be fixed in the next update.

Apr 11, 2025 at 8:34 pm from Joe Bear

For some reason, iOS would not let me select the end of the log. So append two closing braces to the following:

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{
"uptime" : 470000,
"procRole" : "Foreground",
"version" : 2,
"userID" : 501,
"deployVersion" : 210,
"modelCode" : "iPad13,11",
"coalitionID" : 2099,
"osVersion" : {
"isEmbedded" : true,
"train" : "iPhone OS 18.2.1",
"releaseType" : "User",
"build" : "22C161"
},
"captureTime" : "2025-04-11 20:30:41.3380 -0600",
"codeSigningMonitor" : 1,
"incident" : "6E658C86-1484-49CC-8971-954AB5A50AE9",
"pid" : 6725,
"translated" : false,
"cpuType" : "ARM-64",
"roots_installed" : 0,
"bug_type" : "309",
"procLaunch" : "2025-04-11 13:27:25.2875 -0600",
"procStartAbsTime" : 10767731163061,
"procExitAbsTime" : 11377241213627,
"procName" : "BandHelper",
"procPath" : "/private/var/containers/Bundle/Application/44B7EA3B-0D03-40C2-A90F-62873B2AE215/BandHelper.app/BandHelper",
"bundleInfo" : {"CFBundleShortVersionString":"2025.04.04","CFBundleVersion":"176","CFBundleIdentifier":"com.arlomedia.bandhelper","DTAppStoreToolsBuild":"16E137"},
"storeInfo" : {"itemID":"552012927","storeCohortMetadata":"3|date=1431741600000&sf=143441","distributorID":"com.apple.AppStore","deviceIdentifierForVendor":"DAF942E1-D9E9-4281-BF50-AB1D383BA560","softwareVersionExternalIdentifier":"873795828","applicationVariant":"1:iPad13,11:18","thirdParty":true},
"parentProc" : "launchd",
"parentPid" : 1,
"coalitionName" : "com.arlomedia.bandhelper",
"crashReporterKey" : "4be6b62f1518b5c306fdd94090150cd871b569a6",
"appleIntelligenceStatus" : {"reasons":["siriAssetIsNotReady","selectedLanguageDoesNotMatchSelectedSiriLanguage","assetIsNotReady"],"state":"unavailable"},
"wasUnlockedSinceBoot" : 1,
"isLocked" : 0,
"codeSigningID" : "com.arlomedia.bandhelper",
"codeSigningTeamID" : "32RN59XZA6",
"codeSigningFlags" : 570450689,
"codeSigningValidationCategory" : 4,
"codeSigningTrustLevel" : 7,
"instructionByteStream" : {"beforePC":"CQlA+V///xcgACDUoDQA0ABgI5EhDwCQITAykfH0DZRp//8XIAAg1A==","atPC":"IAAg1KA0ANAAYCORIQ8AkCEwMpHp9A2UqP//F/9DAdH2VwKp9E8DqQ=="},
"bootSessionUUID" : "F2169C05-343B-4F85-8DB9-F9D660D831EC",
"basebandVersion" : "5.20.03",
"exception" : {"codes":"0x0000000000000001, 0x0000000101360c4c","rawCodes":[1,4315286604],"type":"EXC_BREAKPOINT","signal":"SIGTRAP"},
"termination" : {"flags":0,"code":5,"namespace":"SIGNAL","indicator":"Trace/BPT trap: 5","byProc":"exc handler","byPid":6725},
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"faultingThread" : 0,
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more ▾less

Apr 11, 2025 at 8:21 pm from Brandon Wright

Thanks for sending the video! I'm sorry to hear that you're having troubles.

Here's what I'd like to have you do next:

1. Trigger the crash again
2. Follow the instructions on the following page to send a crash log:

https://www.bandhelper.com/support/help.html

Thanks!

Apr 11, 2025 at 5:21 pm from Joe Bear

Device: prodecahedron (iPad13,11)
Platform: iOS
OS version: 18.2.1
App version: 2025-04-04 (176)
First installed version: 2.3.2
Language: en-US
Accounts: 2

settings.txt (6 kB)

logs.txt (3.1 MB)

files.txt (21 kB)

data.txt (4.7 MB)


Apr 11, 2025 at 1:46 pm from Joe Bear

BandHelper - both iOS and Mac
AirTurn BT500 sends keyboard app control message to advance to Next MIDI Preset (or Prev MIDI Preset)
Works fine if the selected song has MIDI Presets attached.
However, if the current song has no MIDI Presets attached, the app instantly crashes (uninitialized pointer?)
Reported Mar 02 in forum>Repertoire as “App crash. Bug? Feature? Don't do that?”
See video documenting behavior on iPad: https://youtube.com/shorts/rebs7NxtvBk?feature=share


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